Our online privacy statement is designed to inform you about our collection and use of personal data on this website. It can occur that our privacy statement needs to be updated. The latest version of our privacy statement is always available on our website.
Our website address is: https://mycloudshield.com
myCloudShield.com collects and processes personal data. The data collected are stored in several systems. These systems are managed by myCloudShield.com.
We collect administrative information such as name, address, IP and e-mail address, telephone number, and similar information. This processing is necessary in order to be able to deliver the requested products. In addition, we also use the data for optimizing our website, combating abuse and obtaining visitor statistics. We also use your personal data to send newsletters via emails. If you no longer wish to receive them, please follow the instructions as described in each newsletter.
We share the personal data you have provided to us with third parties to facilitate and authorize transactions. This may include warehouse and distribution suppliers in connection with the delivery of your order and payment service providers. We may also disclose your personal information to processors who assist us with our website and who are subject to contractual confidentiality requirements and who comply with the rules of the regulation. From time to time, we may disclose the personal information you provide to us in order to comply with legal or regulatory obligations.
We use appropriate technical and organizational measures, including advanced technology, to protect personal information collected online from unauthorized access, disclosure, alteration or destruction.
You have the right to access, modify and delete your personal data. In addition, you have the right to data portability. This means that you must be able to obtain your personal data easily in order to be able to pass it on to another organization. In order to access, delete or correct your personal data, or to exercise your right to data portability, please send an e-mail to [email protected] from the email address you would like to know this information about or let us know which email address it is about. We will process your request within 4 weeks. Additional identification may also be required for the purpose of verifying the legitimacy of the request.
In order to make the use of our website extra interesting for you and to be able to use certain functions, we use so-called cookies on several pages of our site. Cookies are small text files that are stored on your computer. Some of the cookies used by us are deleted after the browser session has ended, i.e. after your browser has been closed (so-called session cookies). Other cookies remain stored on your computer and allow us and our partner companies to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the use of cookies and that in each case you can decide to accept them or refuse the use of cookies in that case or in general. If you do not accept cookies, the functionality of our website may be restricted. We do not use cookies for re-marketing purposes.
We retain your personal data for as long as it is necessary to carry out the activities for which we have collected the personal data. We may need to retain your personal information for a longer period of time in order to comply with legal obligations.
If you believe that MyCloudShield is not processing your personal data correctly, please send an email to [email protected].
myCloudShield.com
No. 5, The Office, Victoria Mansions,
Triq id-Dejqa, Naxxar
Malta. Europe. NXR 1923
No. 5, The Office, Victoria Mansions,
Triq id-Dejqa, Naxxar
Malta. Europe. NXR 1923.
Offers, Services and Sales of myCloudShield.com and via their websites are made only pursuant to these conditions.
Prices are subject to change without notice.
Prices exclude any taxes and duties.
The personal information you enter on this site will be used for the purpose you supplied the requested information (info request and/or order of products/services). Besides the above purpose myCloudShield.com uses the information in order to enhance our service to you.
Your information will only be supplied to third parties when required to fulfill your order.
For our full privacy statement see our Privacy Statement.
Orders may be rejected for any reason. Payments made by the customer will be refunded in this case.
Inventory is only an indication.
Shipping costs will be added automatically during checkout. Delivery dates are only an indication.
The transport risk is transferred to the Customer once the product is handed to the shipping company.
Due to strict regulations in some countries, we cannot guarantee that customs will not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Neither are we responsible for paying the applicable taxes and duties to customs.
When you are not satisfied with your purchase from our web shop you can return your product within 30 days from the date of purchase.
The conditions for returning your product are:
The warranty period is one year unless otherwise noted. At its discretion, myCloudShield.com may repair the product, replace it with an equivalent new or refurbished product, or refund the purchase price. Customer is responsible for backing up any data.
Exclusions from warranty is any damage to the product caused by or resulting from:
If a product malfunctions within the warranty period the product is eligible for our RMA (Return Material Authorization) procedure.
If you think your product is malfunctioning and needs repair, please send an email in English to [email protected] containing:
Our support department will contact you by mail and/or phone with further instructions.
Please don’t ship anything to us without prior notice.
Returning for repair or replacement is based on the carry-in and return principle. If repair of your product is necessary you can send the product including relevant accessories like power supply to myCloudShield.com at the address at the bottom of this page. The shipping cost and risk of sending the package to us is solely the responsibility of the customer. myCloudShield.com will ship the repaired or replacement product to the customer if the RMA is accepted as a warranty issue.
myCloudShield.com shall not be liable for any sum greater than the amount paid to it for the goods or services sold, in the event of any loss, cost or damage caused by, arising out of, or related to, the goods or services rendered. Customers’ sole and exclusive remedy in the event of an error or defect is limited to the correction of the error or defect by adjustment, replacement, or repair, at myCloudShield.com’s election. In no event shall myCloudShield.com be liable for direct, indirect, incidental or consequential damages, including lost profits and loss of data. The Customer is advised to back up all data regularly.
Goods supplied remain the property of myCloudShield.com until paid in full. Software, services or any type of license only grants you the right to use it for a specified duration. In cases where no duration is specified, the right to use the software, service or license is granted until further notice. For software or services without a specified usage term a notice will be given at least 30 days in advance. For software, licenses or services with a specified duration it’s your sole responsibility to renew the service or licenses on time.
Payment is due before delivery.
When applying for subscriptions you explicitly agree that any new terms may be charged to your account or credit card when due or 30 days in advance for annual or longer term subscriptions. In case a new term cannot be charged myCloudShield.com may terminate any service at the end of the previously, paid for per term. myCloudShield.com is not in any way obligated to renew any subscription automatically.
Payments can be made by using one of the following options (please note that not all options are available in each country):
13.1. Credit Cards
13.1.a. Visa
13.2. Online Bank transfer
13.2.a. DIRECTeBanking
13.3. PayPal (details: www.paypal.com)
13.3.a. PayPal account; make a payment directly from your PayPal account
13.3.b. Credit Cards; a PayPal account is not required for this option
13.4. Offline Bank transfer
13.4.a. Purchase order; When selecting this option, you can provide us with your PO number. This will be printed on the Invoice. We will provide you with a proforma invoice to be paid to the bank account of myCloudShield.com
Maltese law is applicable on all deliveries, goods and services unless stated otherwise in the applicable End User License Agreement.
All items are in stock (unless stated otherwise) and usually ship the next day.
We offer free shipping to Malta above 50 euros.
During checkout you can see if this option is available for your order.
Depending on the location we may use DHL or another distribution service to get your package delivered.
Free shipping is generally the same service as a standard shipping, only in rare cases it might take a bit longer.
Express shipping is offered with DHL .Transit times are for all available European countries, The United States and Canada in general 1-2 working days, except for remote or rural areas.
Economy Express shipping is offered with FedEx. Transit times are for all available European countries, The United States and Canada in general 2-3 working days, except for remote or rural areas.
If for any reason you need a faster delivery than offered with our Express Service or you need to be absolutely sure that it will be delivered before a certain date. Just give us a call or drop us an email to see what we can do to make it happen. ([email protected] / +356 79421894)
Malta – Same-day delivery if order is done before 14:30 between Monday and Friday excluding holidays
For most European countries we usually ship using DHL, for all other countries where standard shipping is offered we use either Postal services or the cheapest available option DHL offers.
Transit times may vary but, usually orders are delivered within one work week.
We are committed to offer the best products available, however if you are not satisfied with your purchase from our webshop you can return your products within 30 days.
We appreciate your comment on why you return the product, but any return is handled on a ‘No questions asked’ basis.
The conditions for returning your product are:
To make use if this service, contact us first and then address the return to:
myCloudShield.com
No. 5, The Office, Victoria Mansions,
Triq id-Dejqa, Naxxar
Malta. Europe. NXR 1923
For fast handling please make sure you include the original order number.
Need assistance? Contact us today:
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